Head of Community Operations, MEA

Hiring UAE
Job Position: Head of Community Operations, MEA
Job Description: Uber - Dubai - Uber is looking for a Head of Customer Experience for Rides in Middle-East, Africa and Pakistan (MEA). The role will be centered on scaling a support structure and optimising the customer experience across all support channels for Rides support in MEA. You'll be scaling support in an innovative way at a company that's growing rapidly and changing constantly. This includes managing the overall operations and footprint strategy (eg BPOs or Centres of Excellence), channel strategy (In-App Support, phone, chat or in person, via our "Green Light Hubs"), owning the budget and managing to financial targets, delivering great customer experience (e.g. time to answer on agreed upon SLAs, customer satisfaction, reducing 1* experiences), managing risk (Safety issues, support abuse and Compliance), implementing scaled operational processes beyond the support scope where relevant and managing a diverse team spread across the region. The role combines all these facets as well as managing stakeholde... - Permanent - Full-time
(For complete job details, check from the link below.)

Apply here: http://jobviewtrack.com/en-ae/job-491d416548050b4e4812002c18041c0611491b061a71624e5c492f2b1f0b5515540a070f1d65264f19051c1d435f442c1c565c5f1145/e7205eeaaa75577b44b89c8ba4fb7502.html?affid=320c3f3c1fb8a98be2ec7d7d3a46de5b

Note: This advertisement for Head of Community Operations, MEA maybe valid for limited time only from the date it was posted, so don't miss the chance and apply now!