Customer Success Support Engineer

Hiring UAE
Job Position: Customer Success Support Engineer
Job Description: Sandvine - United Arab Emirates - Transform the way the world runs networks The Opportunity As a member of our technical support team, you will provide post-sales support to a named customer working in conjunction with the Service Delivery Manager and Account Managers in the support organization. Sandvine provides a 24x7x365 service in order to cover the high availability requirements of our products. You will handle lab activities and maintenance windows involving potential troubleshooting, update changes required and full software upgrades. Proactive reviews will be completed by you on a regular basis in order to maintain stability and optimum performance of the solution. You will use your excellent troubleshooting and investigative skills to resolve technical issues for the named customer and to communicate the features and benefits of Sandvine solutions. The Job As a successful candidate, you will work in our team environment, taking responsibility for post-sales customer support, including the management... - Permanent - Full-time
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